At Igloo Enterprises, we aim to make the delivery process clear, reliable and easy to understand. This Shipping Policy explains where we deliver, the expected delivery timeline, how orders are transported and how customers receive delivery-related updates.
Delivery Areas
Igloo Enterprises currently delivers across selected districts of Bihar, including Vaishali, Muzaffarpur, Samastipur, Sitamarhi, West Champaran, East Champaran, Saran and Sheohar. Orders from outside these districts may also be considered on request, depending on the delivery location, product availability and order requirements.
Delivery availability may vary by pincode, product category, stock status and order size. Customers may be contacted where additional confirmation is required before an order can be dispatched.
Delivery Timeline
Most eligible orders are generally delivered within 24 to 72 hours. The actual delivery time may vary depending on product availability, delivery location and order size.
Bulk and B2B orders may require additional time, and the expected delivery date will be communicated when the order is confirmed. Delivery may also be affected by courier operations, transport availability, weather conditions or other circumstances outside the reasonable control of Igloo Enterprises.
Delivery Methods
Orders placed by dealers, wholesalers and retailers may be delivered through Igloo Enterprises’ own transport arrangements. Direct customer orders placed through the website may be fulfilled through local courier or logistics partners, depending on the product, order size and delivery location.
The delivery method may vary from one order to another according to what is most suitable for the product and destination. Customers may be contacted directly where coordination is required before delivery.
Delivery Charges
We currently offer free delivery on eligible orders within our service areas. There is no minimum order value or minimum order quantity currently required for placing an order.
For unusual delivery requirements, large bulk orders or locations outside our regular service areas, any special delivery arrangement will be discussed with the customer before the order is confirmed.
And wherever we mention delivery elsewhere on the website, I’ll use “free delivery” consistently rather than saying the delivery cost is included in the product price.
Delivery Updates
Igloo Enterprises does not currently provide an online order-tracking facility. Where necessary, customers will receive delivery-related updates through phone or WhatsApp.
Customers should ensure that the contact information provided while placing an order is accurate and reachable. Incorrect contact information may result in delays or difficulty coordinating delivery.
Receiving Your Order
Customers should inspect the package carefully after receiving it and retain the invoice, original packaging, product accessories and any supporting documents until the order has been fully checked. A clear and continuous unboxing video should be recorded from the moment the sealed package is opened, particularly for appliances, electronics and other products that may be affected during transport.
Where a customer needs to report a damaged product, missing part, incorrect product or other eligible issue, the required supporting information should be submitted according to the Cancellation, Returns & Refunds Policy.
Delivery Support
Customers who require assistance with delivery or order coordination can contact Igloo Enterprises using the official support details below. Keeping the relevant order number or invoice available will help the team review the enquiry more efficiently.
Sales and Order Support: 9373265551
Email: support@iglooenterprises.in