These Terms & Conditions govern the use of iglooenterprises.in and purchases, enquiries, service requests and other interactions made through the website of Igloo Enterprises. By accessing the website, placing an order or using any of the services made available through it, you agree to these Terms & Conditions together with the applicable Privacy Policy, Shipping, Cancellation & Refunds Policy, Disclaimer and other policies displayed on the website.
Igloo Enterprises may update these Terms & Conditions where necessary to reflect changes in its products, services, website functionality, business practices or applicable requirements. Customers should review the latest version available on the website before placing an order or using the services offered through it.
About Igloo Enterprises
Igloo Enterprises is a proprietorship engaged in the manufacture, distribution and sale of electrical appliances, home appliances and consumer electronics. The business serves dealers, wholesalers and retailers as well as individual customers purchasing products through the website.
The registered business address is Village Post Karaneji, Anchal Patedhi Belsar, Belsar, Vaishali, Bihar 844111. The website is operated under the trade name Igloo Enterprises, and customers may contact the business using the official contact information provided on the website.
Website Use
The website is intended to provide information about Igloo Enterprises, its products and services and to allow eligible customers to browse products, place orders, submit enquiries and request support. Users must use the website only for lawful purposes and must not attempt to interfere with its functionality, security, content or operation.
Customers are responsible for ensuring that the information they provide while placing an order, making an enquiry or requesting service is accurate and complete. Incorrect contact, delivery or order information may affect the ability of Igloo Enterprises to process or deliver an order successfully.
Product Information
Igloo Enterprises makes reasonable efforts to ensure that product descriptions, specifications, images, prices and availability displayed on the website are accurate. Product images may, however, differ slightly from the actual product because of screen settings, photography, packaging changes, manufacturing variations or updates to a particular model.
Product features, specifications, designs, models, availability and other details may change from time to time. Customers should review the relevant product page and any accompanying product documentation before placing an order or using a purchased product.
Product Availability
Products displayed on the website are subject to availability. An item appearing on the website does not necessarily guarantee that it will remain available until an order is processed and confirmed.
If a product becomes unavailable after an order has been placed, Igloo Enterprises may contact the customer to discuss an alternative product, revised availability or cancellation of the affected order. Where an eligible prepaid order is cancelled because the product cannot be supplied, the applicable refund will be processed according to the Shipping, Cancellation & Refunds Policy.
Pricing
All product prices displayed on the website are stated in Indian Rupees (INR) and are inclusive of applicable GST unless otherwise stated. Prices may be updated from time to time to reflect changes in products, costs, availability or other business requirements.
Although reasonable efforts are made to display accurate pricing, occasional pricing or technical errors may occur. If a material pricing error is identified after an order has been placed, Igloo Enterprises may contact the customer to confirm the corrected price or cancel the affected order and process any applicable refund.
Orders
An order placed through the website represents a request to purchase the selected product and remains subject to product availability, payment confirmation where applicable and acceptance by Igloo Enterprises. Receipt of an order request or automated confirmation does not necessarily mean that the order has been finally accepted for fulfilment.
Igloo Enterprises may contact the customer where additional information is required to confirm the order, delivery location, product availability or other order details. Bulk and B2B orders may be subject to separate coordination regarding quantities, availability and expected delivery dates.
Payments
Customers may make payments through the payment options made available on the website, including online payments processed through Razorpay and Cash on Delivery where available. The payment options displayed at checkout may vary depending on the order, product, location or payment service availability.
Online payment information is processed through the applicable payment service provider, and Igloo Enterprises does not intend to store complete debit card, credit card, UPI or internet-banking credentials on its own systems. Payment transactions may also be subject to the payment provider’s own terms, security procedures and processing requirements.
Payment Failures and Duplicate Transactions
A payment attempt may occasionally fail, remain pending or appear delayed because of banking systems, payment networks, internet connectivity or payment-provider processing. Customers should verify their bank or payment account before attempting another payment where a transaction status is unclear.
If Igloo Enterprises receives a duplicate payment for the same confirmed order, the matter will be reviewed and the applicable excess amount may be refunded after verification. The time taken for a refund to appear in the customer’s account may depend on the payment provider or issuing bank in addition to the processing time taken by Igloo Enterprises.
Cash on Delivery
Cash on Delivery may be available for eligible orders where this payment option is offered during the ordering process. Availability may depend on the product, delivery location, order requirements and the delivery arrangements applicable to the transaction.
Customers selecting Cash on Delivery should ensure that they are available to receive the order and complete the payment at the time of delivery. Igloo Enterprises may contact customers before dispatch or delivery where additional confirmation is required.
Delivery
Most eligible orders are generally delivered within 24 to 72 hours, depending on product availability, order size and delivery location. B2B and bulk orders may require additional time, and the expected delivery date may be confirmed separately when the order is processed.
Delivery conditions, service areas, delivery methods and post-delivery requirements are explained in greater detail in the Shipping, Cancellation & Refunds Policy. Customers should review that policy before placing an order where delivery timing or serviceability is important to their purchase decision.
Order Cancellation
Customers may request cancellation of an order at any time before it has been dispatched, and no cancellation charge is currently applicable to an eligible cancellation. Cancellation requests may be submitted through the official phone, WhatsApp or email support channels provided by Igloo Enterprises.
Once an order has been dispatched, cancellation is no longer permitted. Further information regarding cancellations and related refunds is provided in the Shipping, Cancellation & Refunds Policy.
Returns, Replacements and Refunds
Returns are available only for eligible verified issues and are not offered as a general change-of-mind facility. Eligible cases include damaged or broken products, damaged or missing parts and incorrect products delivered, subject to the verification requirements described in the Shipping, Cancellation & Refunds Policy.
Eligible delivery-related issues must be reported within 48 hours of delivery, and a clear continuous unboxing video is required for the applicable damage, missing-part or incorrect-product claim. Depending on the verified issue, Igloo Enterprises may provide a replacement, repair or refund as appropriate.
Approved refunds are initiated within 3 to 7 days after the relevant claim or return has been verified. For online payments, additional time may be required before the amount appears in the customer’s account because of the payment provider or issuing bank.
Warranty and Service
Applicable products and components may carry a one-year warranty, subject to the specific terms associated with the relevant product. Customers should retain their invoice or other proof of purchase, as this may be required when submitting a warranty or service request.
Air coolers are eligible for home-service support, while service requests are also available for air coolers and televisions. The type of service provided will depend on the product, applicable warranty conditions and nature of the reported issue.
Customer Responsibilities
Customers are responsible for using purchased products according to the applicable product manual, safety instructions and manufacturer or supplier guidance. Products should not be used in a manner that could create avoidable safety risks, damage or improper operation.
Customers are also responsible for providing accurate order, payment, delivery and contact information and for keeping invoices, warranty documentation, packaging and other relevant records where they may be required for delivery, return, warranty or service-related assistance.
Intellectual Property
Unless otherwise stated, the Igloo Enterprises name, Igloo brand materials, website design, original text, graphics, photographs and other original website content are owned by or used with appropriate permission by Igloo Enterprises. Third-party trademarks, product names and brand materials remain the property of their respective owners.
Website content may not be copied, reproduced, republished, distributed, modified or used commercially without appropriate permission. Access to the website does not transfer ownership of any intellectual property rights to the user.
Third-Party Services
The website may use or provide access to third-party services, including payment gateways, courier or logistics providers, service centres, hosting services, analytics providers and external websites. These services operate independently and may be governed by their own terms, privacy policies and service conditions.
Igloo Enterprises is not responsible for the independent operation, content or policies of third-party services beyond the responsibilities that cannot be excluded under applicable law. Customers should review relevant third-party terms where their use of those services requires separate agreement.
Limitation of Liability
To the extent permitted by applicable law, Igloo Enterprises will not be liable for indirect, incidental, special or consequential losses arising solely from the use of the website or circumstances beyond its reasonable control. This provision does not remove any responsibility that cannot legally be excluded or restricted.
Nothing in these Terms & Conditions is intended to override the rights or remedies available to customers under applicable law. Product, delivery, refund, service and warranty matters will be handled according to the relevant policies and applicable legal requirements.
Privacy
The collection, use, storage and sharing of personal information through the website is governed by the Igloo Enterprises Privacy Policy. Customers should review that policy to understand the categories of information that may be collected and the purposes for which it may be used.
Payment-related information may also be processed by third-party payment service providers such as Razorpay in accordance with their own privacy and security practices. Igloo Enterprises will handle customer information according to its Privacy Policy and applicable requirements.
Governing Law and Jurisdiction
These Terms & Conditions are governed by the applicable laws of India. Any dispute arising in connection with the website, an order, a product or these Terms & Conditions will be subject to the applicable legal process and the jurisdiction of the competent courts at Hajipur, Bihar, subject to any rights or jurisdiction that cannot legally be restricted.
Customers are encouraged to contact Igloo Enterprises first if they have an issue relating to an order, product, payment or service so that the matter can be reviewed and an appropriate resolution can be attempted before further action is considered.
Changes to These Terms & Conditions
Igloo Enterprises may revise these Terms & Conditions from time to time to reflect changes to the website, products, payment options, policies, business practices or applicable requirements. The latest version will be published on this page whenever an update is made.
Customers should review the current Terms & Conditions before placing an order, particularly if there has been a significant period since their previous purchase. Continued use of the website after an update will be subject to the latest version made available on the website.
Contact Information
Customers with questions relating to these Terms & Conditions, an order, payment, delivery or other website-related matter may contact Igloo Enterprises using the official details below. Customers contacting us about an existing order should keep the relevant order number or invoice available to help us review the enquiry efficiently.
Igloo Enterprises
Email: support@iglooenterprises.in
Sales and Order Support: +91-9373265551
Service Coordination: +91-9175717174
Registered Address: Village Post Karaneji, Anchal Patedhi Belsar, Belsar, Vaishali, Bihar 844111