Igloo Enterprises respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, share and protect information when you visit iglooenterprises.in, place an order, submit an enquiry, request service or otherwise interact with our website or business.
This policy applies to information provided through our website as well as information shared with us in connection with orders, deliveries, dealer enquiries, customer support, warranty requests, returns, replacements and refunds. By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
The information we collect depends on how you interact with our website and services. When you place an order, contact us or submit an enquiry, we may collect information such as your name, mobile number, email address, delivery or business address, city, district, state and pincode.
When you browse or purchase products, we may collect information relating to products viewed, products added to your basket, purchases made, order numbers, order history, delivery details, invoice information, payment status and details relating to cancellations, returns, replacements or refunds.
For dealer, wholesaler, retailer or other business enquiries, we may collect information such as the business name, contact details, GST or other relevant business information, product requirements and expected order quantities where required to process the enquiry or transaction.
For warranty, service or product-related assistance, we may collect the product name, model, serial number where available, invoice or proof-of-purchase information and details of the issue being reported. Customers may also provide photographs, videos, unboxing videos, packaging images or other supporting information where required to assess a service, damage, return, replacement or refund request.
Our website may also automatically collect limited technical and usage information, which may include device type, browser type, IP address, website activity, pages visited and cookie preferences. This information may be used to operate the website, understand how visitors interact with it and improve its performance.
How We Use Your Information
We use personal information where it is reasonably necessary to operate our business and provide the products and services requested by customers. This includes processing and confirming orders, checking delivery availability, arranging deliveries and communicating about orders, payments, cancellations, returns, replacements and refunds.
Information may also be used to respond to product enquiries, dealer and bulk-order enquiries, warranty requests and service-related concerns. We may use relevant information to improve our website, products, customer experience and support processes, as well as to help prevent fraud, misuse and unauthorised transactions.
Where required, information may also be processed to meet applicable legal, taxation, accounting or regulatory obligations. Service-related communications may be sent when necessary for an order, enquiry or support request, while promotional communications may be sent where permitted and subject to the preferences available to the recipient.
Payment Information
Online payments made through our website may be processed through Razorpay, our payment gateway provider. Customers may be required to provide payment-related information directly to Razorpay or other applicable payment service providers, which process such information according to their own privacy policies, security practices and applicable requirements.
Igloo Enterprises does not intend to store customers’ complete debit card, credit card, UPI or online banking credentials on its own systems. We may, however, receive transaction-related information such as payment status, transaction references and other information necessary for processing orders, maintaining records, providing customer support or issuing applicable refunds.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember basket or user preferences and understand how visitors interact with the website. These technologies may also help us improve website performance, usability and the overall customer experience.
Where analytics or marketing tools are used, cookies or similar technologies may also be used to measure website traffic, interactions or the effectiveness of relevant marketing activities. Visitors can manage or disable cookies through their browser settings, although disabling essential cookies may affect the operation of certain website features.
Analytics and Website Usage
Igloo Enterprises may use website analytics and performance tools to understand how visitors use the website and identify opportunities to improve its content, functionality and performance. These tools may process information such as pages visited, interactions with the website, device information and general traffic patterns.
Where third-party analytics or technology providers are used, relevant information may be processed according to their own privacy practices. Any analytics services introduced on the website will be used in accordance with applicable privacy requirements and the settings available to website visitors.
When We Share Information
We may share personal information with third parties only where it is reasonably necessary to provide our products or services, complete an order or operate our business. This may include courier companies, transporters and logistics providers that require customer contact and address information to complete a delivery.
Relevant information may also be shared with payment service providers, service centres, technicians, authorised support partners and providers involved in website hosting, technology, analytics, communications or security. Information may also be disclosed to government authorities, regulators, law-enforcement agencies or professional advisers where required by law or reasonably necessary for legal, accounting or legitimate business purposes.
Igloo Enterprises does not sell customers’ personal information. Where information is shared with another service provider, we aim to limit the information shared to what is reasonably required for the relevant purpose.
Delivery, Service and Damage Claims
When an order is placed, relevant contact and delivery information may be shared with the courier, transporter or logistics provider responsible for completing the delivery. This information is used only as necessary to coordinate and complete the order.
For damaged or broken products, damaged or missing parts, incorrect products, warranty requests or other eligible service concerns, we may ask customers to provide order details, photographs, videos, packaging images and a continuous unboxing video. This information helps us verify the reported issue and determine whether replacement, repair, refund or other service assistance is appropriate.
Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for legitimate business, accounting, taxation, legal or regulatory purposes. This may include records relating to orders, payments, invoices, warranties, service requests, returns, replacements, refunds, disputes and fraud prevention.
When personal information is no longer reasonably required, we may delete, anonymise or otherwise securely dispose of it, subject to any applicable legal or regulatory record-retention requirements.
Data Security
Igloo Enterprises uses reasonable organisational, technical and administrative measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. The measures used may vary depending on the nature of the information and the systems through which it is processed.
Although reasonable precautions are taken, no website, electronic storage system or internet transmission method can be guaranteed to be completely secure. Customers should therefore take appropriate care when sharing personal information online and contact us if they believe their information may have been compromised.
Your Choices and Rights
Subject to applicable law, customers may contact Igloo Enterprises to request access to personal information held about them, request correction or updating of inaccurate information, request deletion where applicable or withdraw consent where processing is based on consent.
Customers may also contact us to opt out of eligible marketing communications or raise a concern regarding the way their personal information is being handled. Withdrawal of consent will not affect processing that was lawful before the withdrawal and will not require the deletion of information that we are legally required to retain.
Children’s Privacy
Our website is intended for a general audience and is not specifically designed to collect personal information from children. Where we become aware that information relating to a child has been collected in circumstances that require parental or guardian consent under applicable law, we may take appropriate steps to obtain the necessary consent or remove the information.
Parents or guardians who believe that information relating to a child has been provided to Igloo Enterprises may contact us using the details provided in this policy. We will review such requests in accordance with the applicable requirements.
Third-Party Websites and Services
Our website may contain links to third-party websites, payment providers, social media platforms or other external services. These services operate independently and may apply their own terms, privacy policies and security practices.
Igloo Enterprises is not responsible for the privacy practices, security or content of independently operated third-party websites or services. Visitors should review the applicable privacy policy before providing personal information through an external website or service.
Changes to This Privacy Policy
Igloo Enterprises may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable requirements. The latest version of the policy will be made available on this page whenever an update is made.
Where appropriate, the effective or last-updated date may also be revised when material changes are introduced. Visitors are encouraged to review this page periodically to remain informed about how personal information is handled.
Contact and Privacy Support
Customers who have questions, requests, complaints or concerns relating to this Privacy Policy or the handling of their personal information may contact Igloo Enterprises through the official contact details provided below. Providing sufficient information about the request will help us review and respond to the matter appropriately.
Email: support@iglooenterprises.in
Phone: 9373265551
Registered Address: Village Post Karaneji, Anchal Patedhi Belsar, Belsar, Vaishali, Bihar 844111